Customer Service Team Leader

• Lead, Coach, and Grow a High‑Performing Team in Riccarton
• Career Growth, Leadership Development, and a Thriving Team Culture
• 100% NZ- Owned and Operated
• Monday to Friday, 10.30am – 7.00pm

Due to internal promotion, our client is looking for an experienced leader whose focus is people—supporting them, developing them, and building a team that delivers exceptional customer experiences every day. This is your chance to join a hugely successful New Zealand business that’s growing fast, investing heavily in its people, and creating an environment where great leaders thrive.

The Benefits:

• A rapidly expanding business with clear pathways for leadership growth
• A stable, full‑time role with a competitive salary package
• A modern, purpose‑built workspace in the heart of Riccarton
• A supportive, energetic culture with regular team events
• 100% NZ‑owned and operated, with a strong footprint across NZ and Australia

About the Role:
You’ll guide a team of Customer Service Representatives who support customers with aftercare, troubleshooting, and product queries. Your role is all about enabling the team to perform at their best through coaching, development, and day‑to‑day leadership.
Your key responsibilities will include:

• Providing hands‑on coaching, feedback, and performance support
• Creating a positive, engaged team environment where people feel valued
• Supporting team members with complex customer enquiries
• Monitoring workflow, quality, and service levels
• Collaborating with internal teams to ensure smooth customer outcomes
• Helping shape team culture, onboarding, and continuous improvement initiatives

About You:
You’re a people‑first leader who thrives on helping others grow. You communicate clearly, stay calm under pressure, and enjoy building a team that works together with purpose and pride.
You’ll bring:

• Experience in an office-based customer service or contact centre environment
• 4-5 years previous leadership experience
• Strong communication and problem‑solving skills
• A passion for mentoring and coaching your team
• A proactive, organised approach and the ability to prioritise
• Comfort having direct, constructive conversations that help people succeed

Sound like the leadership opportunity you’ve been looking for?

Apply now or call Gaby Rush on [03 379 8973](tel:03 379 8973) to take the next step in your leadership career with a company that’s going places.

Please note, only NZ Residents or Citizens will be considered for this permanent position.
Ryan is committed to building diverse and inclusive workplaces and welcomes applicants from all backgrounds.