Customer Service Team Leader

Job Summary

Responsible for managing the Customer Support team, ensuring smooth daily operations, maintaining service quality, resolving customer issues, and achieving team targets.

Key Responsibilities

• Manage and guide the Customer Support team and monitor daily performance.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor calls, customer handling, productivity, attendance and team KPIs.
• Provide regular feedback, coaching and support to team members.
• Coordinate with Sales, Operations, Outlets and Delivery teams for customer-related issues.
• Prepare daily/weekly performance reports and share updates with management.
• Ensure proper follow-up on customer complaints, orders and service requests.
• Maintain discipline and ensure company policies and customer service standards are followed.
• Identify recurring customer issues and suggest improvements to management.

Required Skills

Good communication and leadership skills, customer handling ability, problem-solving skills, team management, basic MS Excel knowledge and a target-oriented approach.

Qualification

Graduate in any discipline with relevant experience in Customer Support/Customer Service. Team-handling experience will be preferred

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person