Dream Webworks Creation Inc.
Customer Service Team Leader
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₱360,000 – ₱420,000 / year
Location:
Baguio, Benguet, Philippines
Work mode:
Onsite
Published on:
22 September 2026
What they need
About the role
Lead and manage a team in a BPO environment, responsible for achieving performance targets, monitoring productivity and quality metrics, and ensuring team compliance with company policies and procedures.
Key responsibilities
- Lead and motivate a team to achieve performance targets
- Monitor productivity, attendance, quality, and overall performance
- Conduct coaching and provide constructive feedback
- Assist in resolving customer and employee concerns
- Ensure compliance with company policies and account procedures
- Coordinate with Operations and other support departments
- Prepare and monitor team performance reports
About you
- At least 1–2 years of BPO experience
- Previous Team Leader / supervisory experience is preferred
- Strong communication and people-management skills
- Able to coach, motivate, and monitor team performance
- Strong problem-solving and decision-making skills
- Willing to work on-site and in shifting schedules
- Strong knowledge of BPO operations, attendance, productivity, and quality metrics
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