Customer Service Team Member

Imperial North Carolina, a sales and development firm that guides customers to better choices, is seeking a Customer Service Team Member in Charlotte. The Customer Service Team Member connects with our customers who are overwhelmed by their options, and you'll help them navigate to AT&T Fiber, the internet service that delivers reliable speed and performance so they can stay connected.

As a Customer Service Team Member, you will complete training that prepares you to be the local expert on AT&T Fiber, not by reciting specs, but by understanding what reliable internet means to our customers. The Customer Service Team Member then introduces themselves to our customers and walks them through service options that match how they actually live.

Role Responsibilities of the Customer Service Team Member

• Provide in-person support by helping customers choose AT&T Fiber internet services that best meet their communication and connectivity needs.
• Respond to customer inquiries while recommending AT&T Fiber plans that deliver long-term value and reliable performance.
• Assist customers with service enrollments, account updates, and plan selections throughout the sales and customer journey.
• Promote customer satisfaction by identifying sales opportunities for service enhancements and internet plan upgrades.
• Strengthen customer relationships through sales communication, proactive support, and sales recommendations.
• Explain AT&T Fiber internet services and available options using clear, customer-friendly language.

Qualities of a Customer Service Team Member

• Quick learner eager to master sales and provide accurate information.
• Resilient when handling objections or turning around difficult situations.
• Organized with excellent multitasking abilities to manage multiple customers.
• Genuine passion for helping customers and improving their sales experience.
• Flexible and adaptable to changing customer demands and sales priorities.

Pay: $900.00 - $1,400.00 per week

Work Location: In person