Customer Service Team Member

Siegel’s Bagels – Vancouver, BC

Siegel’s Bagels is looking for an energetic, friendly, and reliable Cashier / Customer Service Team Member to join our team.

We are a busy Montreal-style bagel shop serving a diverse community of locals and visitors. This is a fast-paced, customer-facing position suited to someone who genuinely enjoys meeting people, staying active, and creating a welcoming experience for every customer.

What We Offer

• Additional earnings through employees tips.
• One company-paid meal per shift
• Opportunities to grow within the company
• Training and opportunities to take on additional responsibilities
• A fun, energetic, and fast-paced workplace
• The opportunity to meet and serve customers from many different cultures and backgrounds
• A supportive team environment

Job Duties & Responsibilities

As a Cashier / Customer Service Team Member, you will:

• Greet every customer in a friendly, positive, and professional manner
• Take customer orders accurately and efficiently
• Operate the POS system and process cash, debit, credit, and other approved payments
• Answer customer questions about menu items, ingredients, pricing, and available options
• Communicate clearly with customers and coworkers
• Assist with preparing and packaging food and beverage orders
• Follow proper food-handling, hygiene, and food-safety procedures
• Maintain clean and organized counters, customer areas, and workstations
• Restock packaging, napkins, cups, food items, and other supplies as required
• Follow company procedures for cash handling, refunds, discounts, and customer orders
• Coordinate with sandwich, bakery, and production team members during busy periods
• Handle customer concerns professionally and seek assistance from a supervisor when necessary
• Follow company uniform, grooming, sanitation, and workplace policies
• Complete opening, closing, cleaning, and shift duties as assigned
• Work efficiently during busy periods while maintaining friendly customer service
• Support coworkers and contribute to a positive team environment

Requirements

• Fluent spoken English is required due to the high level of customer interaction
• Friendly, outgoing, energetic, and comfortable speaking with customers
• Strong customer-service and communication skills
• Basic knowledge of safe food handling and personal hygiene practices
• FoodSafe certification is an asset
• Comfortable working in a busy and fast-paced food-service environment
• Able to stand and remain active for extended periods during a shift
• Able to multitask and stay organized under pressure
• Reliable and punctual, with a strong work ethic
• Comfortable handling cash and using a POS system
• Able to follow instructions, company policies, and food-safety procedures
• Willing to learn about our products and menu
• Able to work effectively as part of a diverse team
• Previous cashier, restaurant, café, bakery, or customer-service experience is an asset, but we are willing to train the right candidate

Who We’re Looking For

We are looking for someone who enjoys working with people. Our ideal candidate is naturally welcoming, smiles and greets customers, communicates confidently, and is willing to stay active throughout the shift.

This position is a good fit for someone who wants more than simply operating a cash register. You will be part of the overall customer experience and will work closely with the rest of the team to keep service fast, organized, clean, and welcoming.

For employees who demonstrate reliability, leadership, strong customer service, and a willingness to learn, there are opportunities to grow and take on greater responsibilities within Siegel’s Bagels.

Pay: From $18.50 per hour

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• Life insurance
• Store discount

Work Location: In person