Company Info

First American Financial Corporation (FAFC) is a leading global provider of title insurance and settlement services for residential and commercial real estate transactions. FAFC has offices throughout the globe and is the world’s largest insurer of title. First Title Group is the UK division of FAFC and is made up of several core companies including enact, the largest direct conveyancer in the UK. Our conveyancing experts handle 1 in 4 remortgage transactions in England and Wales. The majority of our work comes direct from the end client rather than estate agents and brokers. We foster relationships of mutual respect with the referrers we do work with. We are passionate about providing exceptional service and are proud of our dedicated team of conveyancers, who focus on providing our customers with a friendly, personal service using their expert knowledge and experience to ensure a smooth, efficient transaction from start to finish. We have built a wealth of experience within our teams and this encourages support, constant learning and good relations. The growth and development of our people is paramount to ensure potential is achieved.

Job Description

To provide high quality customer service to lenders, borrowers and legal firms within a contact centre environment.

This does not set out every responsibility but provides an overview of the main areas of responsibility.

• Liaising with institutional lenders, borrowers and legal firms in relation to Remortgage applications.
• Answer all queries within service levels.
• Liaise with customers throughout the Remortgage process
• Liaise with legal teams to ensure all service levels are met.
• Liaise with financial institutions in obtaining information.
• Input of data onto the computerised system.

Personal Qualities

• Excellent communication and customer service skills
• Ability to meet tight deadlines and targets and to work under pressure.
• Good team player, but also ability to work on own initiative.
• Good attention to detail.
• Good organisational skills.
• Good data input skills.
• Previous administrative/customer service/conveyancing experience.
• Experience of working in a high volume environment

Above all, to be successful in these fantastic roles you need to show enthusiasm, flexibility and a positive working attitude. For this you will be rewarded with the opportunity for a successful career within an expanding global company.