Cartrack Asia
Customer Service (Technical Support)
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
14 August 2026
What they need
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for an Control Room Agent to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key responsibilities
- Deliver excellent customer service by efficiently listening and addressing the customers' needs
- Be a central point of contact for our loyal customers and coordinate exceptional customer service with relevant Cartrack departments
- Ensure proper documentation and safeguarding of customer database
- Develop strategies and provide seamless customer support
Requirements
- Excellent communication & interpersonal skills
- Vibrant character with a positive attitude
Employee Benefit
- Unlimited Medical Outpatient Benefit - Clinical
- Insurances Coverage
- Start with 15 days AL
- Flexible Benefit
- Performance Bonus (Yearly)
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