Customer Service / Technical Support

Starting $17.50 / Hour

Full-time, In-Office

In a comfortable and fast-paced call center environment, Technical Support Representatives take calls from customers to help them understand/troubleshoot their security and home automation systems over the phone.

Benefits

• Paid Time Off - Paid Vacation, Holidays & Sick Time
• Health Insurance
• 401K with Company Matching
• Commission Opportunities
• Casual Dress Code

What You'll Do

• Provide technical and customer support via telephone for inbound calls
• Develop extensive knowledge of equipment and installation processes
• Educate customers on the use of systems and equipment
• Create service tickets for issues not able to be resolved over the phone
• Accurately record customers’ technical issues

What You'll Bring

• Proficient communication skills (verbal and written)
• Ability to solve unique technical problems
• Multi-task while using different internal programs
• Give clear step-by-step instructions for understanding/fixing systems over the phone
• Passion for providing quality customer service
• Ability to envision product scenarios in order to help customers solve problems
• Must feel comfortable with de-escalating phone calls
• Adapt to system/process changes quickly while retaining new information
• Call center experience required
• One year or more customer service experience required
• Bilingual is a plus

Apply Now

To apply, email your resume to [email protected] with Support Rep in the subject line.