Customer Service Technician

Being a Customer Service Technician with us means playing a key role in the customer experience and directly contributing to client satisfaction. In a dynamic and collaborative environment, you will leverage your organizational skills, attention to detail, and teamwork abilities to deliver high‑quality service, day after day.

As a Customer Service Technician, you will be at the heart of operations and in constant interaction with customers, the sales team, and various departments within the organization. You will also contribute to the continuous improvement of departmental processes.

Your day‑to‑day responsibilities will include:

• Receiving, screening, and routing incoming calls in a professional manner;
• Responding to inquiries regarding pricing, product availability, and order status;
• Ensuring accurate and timely order entry and processing;
• Providing first‑level technical support for products;
• Processing merchandise returns in accordance with established procedures;
• Providing administrative support to the Customer Service department;
• Working closely with the sales team and collaborating with various departments across the organization;
• Participating in continuous improvement initiatives and process optimization efforts.

You are the person we are looking for if you have:

• A diploma in a relevant field (administration, secretarial studies, human sciences, or a related discipline);
• A minimum of three (3) years of relevant experience in a similar role;
• Experience with order entry;
• Excellent command of French;
• Advanced English, required to communicate with English‑speaking customers;
• Good knowledge of the Microsoft Office Suite;
• Knowledge of Power BI (an asset);
• Experience with Microsoft Dynamics 365 (D365) (an asset);
• Strong communication and teamwork skills;
• Excellent organizational skills, courtesy, and a strong customer service mindset;
• The ability to effectively manage priorities in a fast‑paced, evolving environment.

What sets us apart:

• Flexible work schedule;
• Remote work possibility;
• Group insurance plan with employer contribution, effective upon hiring;
• Employee and Family Assistance Program;
• Telemedicine services;
• Retirement plan with employer contributions, effective upon hiring;
• Personal days;
• Employee and family discounts on selected products;
• A collaborative and innovative work environment.

Message from the Recruiters

We can’t wait to meet you!

Because we’re passionate about people, we’re eager to learn about your aspirations and see how your potential can flourish with us.

Want to learn more about the opportunities that could be waiting for you? We’re looking forward to your application!

About us

Supported by a vast North American distribution network and more than 1,200 dedicated employees, our group stands out as a major player in the heating, air conditioning, and ventilation sectors. Recognized among the Best Managed Companies, our businesses leverage the complementarity of their expertise to drive innovation and build a sustainable future.

Our company is deeply committed to diversity, equity, and inclusion, and strives to provide a respectful and welcoming work environment for everyone. Believing that talent comes in many forms, we encourage all motivated individuals to apply—even if they don’t meet every single requirement.

The masculine gender is used without discrimination and solely for the purpose of making the text easier to read.