Customer Service Technician

BAUER Equipment America is a leading global provider of foundation equipment and support to the foundation construction industry. We have offices and dealer network with locations throughout the United States. Recognized for its technological advances and innovation, BAUER Equipment America represents BAUER Maschinen across North and Central America. We are headquartered in Conroe, Texas and we operate a facility in Livermore, California.

We are looking for a Customer Service Rig Technician for our Livermore, CA location. This position would report to the Customer Service Manager - West Coast.

• Receives customer service requests, assesses customer needs, complaints, symptoms of customer equipment; diagnoses and suggests repair solutions to his or her manager or supervisor based on customer needs and resource availability; this includes, but is not limited to shop or field service repairs:
• Conducts diagnoses.
• Provides effective hands-on repairs.
• Researches and determines spare parts needs.
• Suggests spare parts packages.
• Provides effective and efficient technical assistance, in person or on the phone.
• Performs and/or assists with field and shop repairs.
• Coordinates service requests with appropriate Service departments and his or her manager/supervisor.
• Resolves product issues through effective identification, documentation, and communication with all affected parties.
• Assists in maintaining technical manuals.
• Assists in maintaining related service department files and office records.
• Knows and understands operating and technical procedures and workplace instructions.
• Perform various other duties and activities as assigned by supervisor.

Requirements

• Education and Training – High school diploma required, Associate’s Degree in a mechanical, hydraulic or electrical machinery related field or equivalent diploma from a post secondary educational institution is desired.
• Technical Requirements – Must have some proficiency in mechanical, electric and hydraulic troubleshooting and repairs. Must be knowledgeable in Microsoft Excel, Word, and Outlook. Must possess good communication skills and verbal and written fluency in the English language. Able to interpret some technical instructions, diagrams, flow charts, maintenance schedules and other relevant documentation. Must be willing and able to work overtime and on weekends or on call duty and be willing and able to travel up to but not limited to 80%, including internationally. Must have a valid passport and driver’s license.
• Experience – At least 2 years of directly related training and/or experience.
• Must be able to lift up to 50 lbs, stand, sit, kneel, crawl, see, read, hear, climb have the physical and mental ability to travel independently and the physical and mental ability to comply with customary workshop, office, job site work environments, safety requirements and other customary regulations and requirements in these environments. Must be physically and mentally able and licensed (as required) to operate heavy machinery, automobiles and light trucks, cranes, lifting equipment, computers and diagnostic equipment.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Health savings account
• 401(k)
• 401(k) matching
• Life insurance
• Paid time off
• Parental leave
• Referral program

Job Type: Full-time

Pay: $55.00 - $60.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person