Customer Service Technology Engineer

We are seeking a high-level Customer Service Technology Engineer to support and enhance a mission-critical customer service technology environment for a well-established online brokerage and investing platform. This is a full-time position based onsite in Orlando. The ideal candidate will blend SaaS platform ownership, systems integration expertise, and vendor management experience to ensure the reliability and evolution of customer-facing service technologies. U.S. work authorization is required. No visa sponsorship is available at this time.

Job Title: Customer Service Technology Engineer

Location: Onsite (Orlando, FL)

Compensation: $140,000 base plus competitive bonus and comprehensive benefits package

Responsibilities

• Own the day-to-day health, stability, and performance of customer service technology platforms, including contact center, ticketing, messaging, and integrated communication systems
• Manage production incidents from initial triage through resolution, including root cause analysis, vendor coordination, and operational documentation updates
• Administer and maintain customer service workflows, routing configurations, integrations, and automation processes across multiple SaaS platforms
• Design, build, and support integrations between customer service applications, internal systems, and third-party vendors using APIs and automation tools
• Serve as the primary technical resource for customer service leadership, helping evaluate new technology requests, operational improvements, and platform enhancements
• Partner closely with vendors, internal stakeholders, and technology teams to resolve issues, improve processes, and deliver successful business outcomes

Required Skills & Experience

• 5+ years of experience managing business-critical SaaS platforms, enterprise applications, or customer service technology environments
• Hands-on experience supporting integrations using REST APIs, SOAP services, webhooks, OAuth, or related technologies
• Strong technical troubleshooting skills with experience resolving complex production issues and coordinating vendor escalations
• Experience with contact center, CRM, ticketing, help desk, or customer engagement platforms such as Zendesk, Salesforce Service Cloud, Genesys, Five9, Twilio, Intercom, or similar technologies
• Ability to read, modify, or support automation and integration services developed in Python, TypeScript, or similar languages
• Strong communication skills with the ability to work directly with business leaders, vendors, and technical stakeholders
• Bachelor's degree in Computer Science or a related field is preferred, Master's degree is a plus

Additional Information

• Position requires onsite attendance in Orlando, FL
• Occasional off-hours support may be required for critical incidents or platform escalations
• Experience within financial services, regulated industries, or enterprise customer support environments is highly preferred
• Must be authorized to work in the United States — no visa sponsorship available

For more information or to apply, contact Morgan Evans at [email protected]