Customer Service Teller - Floater

CLASSIFICATION: Non-exempt

REPORTS TO: Community Bank Manager

JOB DESCRIPTION

Summary/Objective

Under the direction of the Branch Management, performs a variety of duties related to all phases of teller work, including proper receiving and handling of deposits, checks and payments; cross-sells to customers. Supports the brand promise. As a Floater position, employee must be flexible in scheduling and willing to travel from branch to branch as needed.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able and willing to work in any branch in the local footprint in order ensure coverage when other employees are on vacation or positions are vacant for other reasons. Although the schedule is typically made in advance, last minute schedule changes do occur.

• Receives and handles deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.

• Adheres at all times to the “check cashing policy” and “limitation of authority policy” as indicated in Reg CC.

• Issues cashiers’ checks and redeems Savings Bonds.

• Reconciles cash and transactions each day to within the “teller difference standards” and reports results through submission of teller daily balance sheet.

• Consistently demonstrates a helpful, friendly attitude.

• Maintains proper amounts of currency and coin in drawer.

• Understands role in case of robbery, whether victim or bystander, and knows proper post-robbery procedures.

• Maintains neat and orderly work area and ensures that all negotiable instruments and confidential records are properly secured.

• Adheres to all security procedures.

• Sells and/or refers Bank products and services to customers and prospects.

• The duties of this position must be performed from the physical branch or bank location in order to best service the needs of the customers or support the Bank facilities

Skills/Abilities

• Strong customer service and sales skills.
• Ability to communicate clearly with the public.
• Good math skills and must be able to perform accurate work.
• Understand security issues involving money and checks preferred.
• Good comfort level with handling United States currency.
• Ability to handle and count money accurately.

Supervisory Responsibility

This position does not have supervisory responsibilities.

Work Environment

This job operates in an office setting, the opportunity to telework is not available. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Office environment with job duties conducted via telephone, face to face meetings, and on the computer.

Physical Demands

This position requires manual dexterity, the ability to lift files and open cabinets. This position requires bending, stooping or standing as necessary.

Travel

Travel to other branches is required for this position. Employee must provide their own transportation.

Education and Experience

• High School diploma or equivalent preferred.
• Sales and customer service experience preferred.
• Experience in handling United States currency preferred.
• Basic Computer Skills required.

This position is classified as full-time and the benefits package includes health insurance, dental insurance, vision insurance. Employees may select from coverage options which range from employee only to family coverage. Full-time employees receive Paid Time Off (PTO), a paid holiday schedule, paid bereavement, and paid parental leave. Benefits also include company paid life insurance and paid long-term disability coverage. Our bank also offers a 401(k) with a company match.

This position is classified as non-exempt, and as such it is paid on an hourly basis. The pay range for this position is $16.00 - $18.00 per hour. Other compensation includes overtime paid at one and one-half times the normal hourly rate for any hours worked in excess of 40 in a workweek. Eligible for incentive compensation.

Equal Employment Opportunity/M/F/disability/protected veteran status

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.