Customer Service Ticket Agent

Job Overview

We are seeking a dynamic and multilingual Customer Service Ticket Agent to join our vibrant team. In this role, you will be the frontline representative responsible for managing customer inquiries, resolving issues efficiently, and ensuring a seamless experience for clients across diverse regions. Your energetic approach and exceptional communication skills will drive customer satisfaction and foster positive relationships. This paid position offers an exciting opportunity to develop your skills within a fast-paced, global environment dedicated to excellence in service delivery.

Duties

• Respond promptly and professionally to customer tickets via email, chat, or ticketing systems, ensuring timely resolution of inquiries and issues
• Utilize your language proficiency in Vietnamese, Greek, Arabic, Italian, Mandarin, Korean, Hebrew, French, Russian, Tagalog, Danish, Gujarati, Hindi, Khmer, Punjabi, Portuguese, Dutch, Japanese, Thai, Cantonese or other languages to assist a diverse client base effectively
• Manage and prioritize multiple tickets simultaneously while maintaining high accuracy and attention to detail
• Collaborate with cross-functional teams such as logistics, baggage handling, and management to resolve complex customer concerns
• Document all interactions thoroughly in the ticketing system following company protocols
• Uphold compliance with security regulations and federal aviation standards when handling sensitive information related to air transportation and logistics
• Demonstrate leadership qualities by supervising junior team members when necessary and contributing to team training sessions

Experience

• Proven experience in customer service roles within the airline industry or logistics sector is highly desirable
• Supervising or management experience in a fast-paced environment is preferred
• Strong computer skills including familiarity with reservation systems and data entry platforms
• Multilingual proficiency in at least two of the listed languages with foreign language proficiency being a significant advantage
• Excellent communication skills with the ability to handle conflict management situations calmly and effectively
• Basic math skills for processing transactions or calculations related to baggage handling or logistics operations
• Demonstrated organizational skills with the ability to manage time efficiently under pressure
• Experience working within compliance frameworks such as Federal Aviation Regulations or security protocols is beneficial
• Knowledge of heavy lifting techniques and safe lifting practices when assisting with baggage or cargo is a plus

Join us as a Customer Service Ticket Agent where your enthusiasm for helping others meets your passion for effective problem-solving! Be part of a team that values your multilingual talents and technical expertise while providing opportunities for growth in the aviation and hospitality industries. Your proactive attitude will make a real difference in delivering outstanding service every day!

Pay: $16.50 - $18.00 per hour

Expected hours: 15.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Paid training
• Vision insurance

Work Location: In person