Customer Service Trainer & Product Support (Mandarin Speaker)

Responsibilities

• Analyze user behavior and product performance to identify training needs and provide effective product support solution.
• Deliver product and customer service training while developing and maintaining training materials, SOPs, and guidelines in Bahasa Indonesia, English, and Mandarin.
• Collaborate with Product, Operations, and Customer Service teams to ensure training content aligns with product updates and business requirements.
• Conduct training needs analysis, evaluate training effectiveness, and prepare training reports and performance insights.
• Continuously improve training programs, knowledge management systems, and customer service processes.

Requirements

• Bachelor's degree in Chinese Language, Chinese Literature, Mandarin Education, Translation, Linguistics, Communications, Business, or any related field.
• Fresh graduates are welcome to apply (Experience in Training, Customer Service, or Product Support within Financial Services and E-commerce industry is a plus).
• Fluent in Mandarin and English, both spoken and written (HSK 5 or above is preferred).
• Strong communication, presentation, analytical and problem solving skills with the ability to work in a fast-paced environment.
• Passionate about Financial Services and E-commerce industries, with experience studying or working in China considered a plus.