Customer Service Trainer

Hytech is a leading fintech company specializing in cutting-edge financial technology solutions. Our innovative platforms and applications empower our clients to manage their finances efficiently, securely, and with unparalleled convenience. As a market leader in the fintech industry, we are dedicated to driving digital transformation and shaping the future of financial technology. Our passion for connecting the dots extends beyond the technological realm. We foster a culture of inclusivity that values collaboration and knowledge-sharing among our team members, clients, and partners. Together, we harness the power of connection to inspire innovation, drive growth, and shape a better future for the fintech industry.Join us at Hytech as we continue our journey of connecting the dots and paving the way to success for our clients and partners. Let us embark on a collaborative adventure, where we explore new possibilities, drive innovation, and navigate the exciting landscape of the digital world together.

Roles & Responsibilities

• Design and deliver engaging training programs, onboarding sessions, and Forex-related learning materials.
• Conduct continuous learning initiatives on market trends, trading strategies, risk management, and compliance.
• Assess training effectiveness through quizzes, evaluations, and performance analysis, improving programs based on results.
• Coordinate training schedules, maintain records, and prepare reports on employee development and training outcomes.
• Foster a culture of continuous learning while ensuring all training aligns with company policies and industry standards.

Qualifications

• Bachelor's degree with at least 2 years of training experience; Forex knowledge is an advantage.
• Strong English communication, presentation, and facilitation skills.
• Excellent planning, organizational, administrative, and time management abilities.
• Proactive problem-solver with creativity, adaptability, and the ability to work independently under pressure.
• Strong interpersonal skills with the ability to simplify complex concepts and engage diverse audiences.