Customer Service Underwriting Supervisor

We are seeking an Underwriting Supervisor to join our team!

The Underwriting Supervisor will be responsible for overseeing and monitoring the Personal Lines Underwriting team with a strong focus on quality and timeliness. They will review exceptions and make determinations based on established Underwriting rules and procedures. Individual will schedule, prioritize and assign work for optimum productivity.

DUTIES & RESPONSIBILITIES:

• Identify training needs and assist in designing training programs for department and employees
• Monitor and report on processing and phone performance standards for each employee
• Perform monthly assigned number of underwriting and processing audits for each employee
• Provide input for performance appraisals on processing, underwriting quality and quantity
• Provide input for any processing or underwriting related performance issues
• Develop positive and productive relationships with Independent Producers
• Mentor and guide Underwriting staff
• Coordinates efforts with the internal business partners in the areas of Actuarial, Underwriting, Claims, Accounting, and Human Resources to ensure operational efficiencies at the branch level
• Continuously logged into the Personal Lines ACD (last in queue)
• May perform additional duties as assigned

QUALIFICATIONS REQUIRED:

• Insurance industry experience
• 3 + years of underwriting experience
• Solid knowledge of technical underwriting
• Ability to work independently on technical and administrative matters in accordance with company policy and
• procedures
• Possess leadership, training and development abilities
• Excellent communication, interpersonal and organizational skills
• On-Site position

First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:

• Competitive Salaries
• Commitment to your Training & Development
• Medical and Dental and Vision Reimbursement
• Short Term Disability/Long Term Disability
• Life Insurance
• Flexible Spending Account
• Telemedicine Benefit
• 401k with a generous company match
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Fun company sponsored events
• And so much more!

Estimated Compensation Range: $50,000/year-$80,000/year*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.