Customer Service Virtual Assistant

Job Summary:
We're eager to take on a dependable Admin and Operations Support VA to handle inbound customer calls and run job scheduling for a growing multi-location service business. The position is the first point of contact for customers, so strong English communication and a friendly, professional phone manner are essential. The right person is organized, dependable, and comfortable working in a fast-paced setting with a high daily call volume.

Key Responsibilities:

• Take inbound customer phone calls professionally and handle inquiries end to end
• Set and schedule service jobs accurately into the company scheduling system (Jobber)
• Key in and hold accurate customer and job records in the CRM
• Coordinate scheduling across several business locations
• Speak with field technicians about job assignments, timing, and updates
• Carry out post-call administrative tasks including data entry and record updates
• Run customer follow-ups as required
• Back the existing office team by absorbing a share of the daily call volume
• Settle scheduling conflicts and rebook appointments where required
• Hold a high standard of customer service on every interaction

Mandatory Skills:

• Excellent spoken and written English with a clear, neutral, professional phone voice
• Proven record handling inbound customer calls in a high-volume setting
• Hands-on work with Jobber (scheduling and field service management software)
• Strong data entry accuracy and attention to detail
• Record of appointment setting and calendar/schedule management
• Comfortable working with CRM systems and updating records in real time
• Capacity to stay calm, courteous, and solutions-focused with customers
• Dependable, precise, and comfortable working unsupervised
• Strong communication skills

Preferred Skills:

• Record backing a home services, trades, or field service business
• Familiarity with VoIP phone systems such as Nextiva or similar
• Record coordinating between customers and field technicians or dispatch teams
• Grounding in customer service or receptionist roles for a US-based business
• Capacity to keep several locations or accounts moving at once
• Comfortable adapting to new tools and processes quickly

Why Join Us:
This is a chance to join an established, growing business with a supportive office team and a clear, well-defined workflow. You'll play a visible part in keeping operations running smoothly and helping customers get the service they need. We prize reliability and long-term working relationships, and there's real room to grow with the company as we expand.