Customer Service - Voice

Roles and Responsibilities :

• Handle international calls from clients  providing exceptional customer service and resolving their queries efficiently.
• Process customer requests, concerns, and issues in a timely and professional manner.
• Delivered first call resolution (FCR) to enhance customer experience
• Resolving complex inquiries, ensuring regulatory compliance and enhancing operational efficiency
• Work closely with internal teams to resolve complex issues that require escalation.
• Maintain accurate records of all interactions with customers using CRM software.

Job Requirements :

• 3-8 years of experience in an International BPO or Call Center environment.
• Strong knowledge of international calling processes and procedures.
• Excellent communication skills for handling diverse accents and languages (written & verbal).
• Ability to work on night shifts (rotating schedules) including weekends.