Customer Service – Voice Process

Customer Service – Voice Process

Industry: BPO/ITES
Location: Central – Vikhroli / Airoli
Process: Voice customer service and upselling
Net salary: ₹25,000–₹51,000 per month
Shifts: 24x7 rotational shifts
Week-offs: 2 rotational offs
Interview mode: Virtual
Experience: Minimum 12 months of relevant experience

Job description

We are hiring customer-focused professionals for a voice process. In this role, you will support customers over calls, resolve their queries, and recommend relevant products or services while delivering a positive customer experience.

Key responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries accurately and efficiently.
• Understand customer needs and recommend relevant products or services.
• Maintain clear and accurate records of customer interactions.
• Follow process guidelines, quality standards, and compliance requirements.
• Meet targets for customer satisfaction, call quality, and sales.

Eligibility

• HSC or Graduate.
• Minimum 12 months of relevant experience.
• Age up to 39 years.
• Good verbal communication skills in English.
• Willingness to work 24x7 rotational shifts with 2 rotational offs.

Transport boundary

CST, Mira Road, Kalyan, and Kharghar.

How to apply

Google Form:- https://forms.gle/Ym5etQcUSnTAEP5e7

Email: [email protected]

Pay: ₹25,000.00 - ₹51,000.00 per month

Benefits:

• Commuter assistance
• Health insurance

Education:

• Bachelor's (Required)

Experience:

• Customer service: 1 year (Required)

Location:

• Airoli, Navi Mumbai, Maharashtra (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person