Customer Service - Warehouse

ABOUT FLS GROUP

FLS Group is a leading international logistics and project cargo specialist, with operations across the globe. We excel in project logistics, heavy lift transportation, freight forwarding, warehousing, and engineering-driven supply chain solutions. Our reputation is built on delivering complex logistics with precision, innovation, and reliability.

​JOB PURPOSE

​Customer Service Officer is the first person to communicate with customers when they have a problem. The Customer Service Officer must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues customers experience.

​CORE RESPONSIBILITIES

• Answer customer queries, process orders and prepare shipping documents.
• ​Provide customer support, investigate customer complaints and stock discrepancies upon delivery.
• ​Assist customer in arranging shipments and follow up receipt/delivery status.
• ​Plan and track shipments.
• ​Updates and monitor picking accuracy and warehouse activities.
• ​Liaise and coordinate with warehouse and transport team to ensure smooth delivery.
• ​Investigate and resolve orders /deliveries that are late.
• ​Performs other job-related functions as and when required by superior.
• ​Maintain accurate and up-to-date documentation related to customer transactions, contracts, and agreements.
• ​Manage and control administrative expenses related to billing and customer service operations within the budgetary constraints.

​ ​QUALIFICATION

• ​Bachelor's degree logistics, supply chain management, or business administration or a related field.
• At least 1 – 3 experiences in warehousing or a related field is typically preferred.
• ​Strong understanding of warehouse operations, including inventory management, order processing, and logistics, is essential.
• ​Proficiency in using computer software and warehouse management systems (WMS) is crucial.
• ​Organizational Skills and Attention to Detail.
• ​Effective communication is essential for interacting with warehouse staff, suppliers, and customers.

​

​