Customer Service (Warehouse) Contract

Responsibilities

• 1. Booking & Order Process Management

  ·       Receive shipment instructions from Companies and/or customer‑appointed forwarders

  ·       Create and manage shipment bookings in system (inbound & outbound)

  ·       Verify shipment details: SKU, quantity, weight, mode, Incoterms, and requested ship date

  ·       Ensure bookings comply with agreed SLA and operational timelines

  2. Coordination with Customer Forwarders

  ·       Act as main coordination point with to coordinate with customer forwarders and warehouse for pickup, delivery, and schedule confirmation

  ·       Communicate booking status, shipment readiness, delays, or exceptions

  ·       Follow up on loading appointments, transport confirmation, and proof of pickup (POD)

  3. Warehouse Coordination

  ·       Coordinate daily with warehouse team for:

  4. Shipping Documentation Preparation

  ·       Prepare and verify shipping documents for each shipment,

  ·       Ensure documents accuracy (qty, SKU, lot/serial, consignee details)

  ·       Distribute final documents to customer, forwarder, and internal team

  5. Reporting & Data Management: Prepare and send operational reports, including

  ·       Daily shipment status report

  ·       Monthly shipment summary

  6. Coordinate with Companies to handle daily customer inquiries related to Shipment status

  ·       Proactively inform customer of delays, issues, or risks

  7. System & Data Accuracy

  ·       Cross‑check documentation vs system records

  ·       Support month‑end closing and billing verification where required

Qualifications

• Experience in logistics / warehouse customer service is advantage.
• Good coordination and communication skills.
• Good MS Excel & reporting skills.
• Ability to manage multiple shipments and priorities.
• Detail‑oriented and customer‑focused mindset.
• Fluent English communication skills (both written and spoken).

Remarks

• Work schedule: Mon - Fri 8.30 - 17.00 and Sat 08.30 - 12.00
  Location: Bangkok Free Trade Zone Bangsaothong km. 23 / This job is contract with Manpower.

**Please click apply with your resume and state your expected salary**