Customer Service WFH

We are looking for an experienced Game Customer Service Representative to join our customer support team. You will be responsible for assisting players with game-related inquiries, troubleshooting issues, handling account and payment concerns, and ensuring a positive player experience.

Key Responsibilities

• Respond promptly and professionally to players' inquiries regarding game features, gameplay, and technical issues.
• Assist players with troubleshooting game-related problems, including gameplay difficulties, account issues, and payment inquiries.
• Provide guidance and support regarding game rules, strategies, promotions, and new features.
• Document and track player interactions and issues using designated customer support tools.
• Escalate complex player issues and collaborate with Development, QA, and other relevant teams to resolve them.
• Monitor player feedback and identify recurring issues or trends to support product improvements.
• Maintain up-to-date knowledge of game updates, new features, and promotions.
• Contribute to improving customer support processes and resources.

Requirements

• At least 2 years of customer service experience in the gaming industry.
• Excellent English written and verbal communication skills.
• Strong problem-solving and critical-thinking skills.
• Patient and empathetic when handling player concerns and complaints.
• Basic technical knowledge and familiarity with customer support tools/software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Passion for gaming and understanding of online gaming culture and trends.
• Willingness to work shifts, including night shifts, weekends, and public holidays.

Working Schedule

24/7 Customer Support Operation

• 5 days on duty + 2 days off
• Morning Shift: 6:00 AM – 3:00 PM
• Afternoon Shift: 2:00 PM – 11:00 PM
• Overnight Shift: 10:00 PM – 7:00 AM

Shift schedules may be assigned according to business requirements.

Pay: RM1,453.33 - RM5,238.97 per month

Work Location: Remote