Customer Service/Administrative Assistant

Position: Customer Service & Office Administrator

Location: Tullamarine, Melbourne

Company: Global Self-Tanning Organisation

Type: Full-Time

Are you a proactive, organised, and detail-driven administrator ready to thrive in a dynamic and growing beauty brand? Our client is looking for a motivated Customer Service/Office Administrator to join their passionate team based in Tullamarine, supporting daily operations and helping them glow even brighter!

Our client is a leading colour technology company for skin, revolutionising the modern tan, they use the highest quality ingredients and the latest innovations to provide the most natural-looking colour. With more than 20 years of experience, our client is the global industry leader of spray tanning, wellness & self-tanning.

In this dual-focused role, you will be the friendly voice of the brand for customers and the engine keeping the head office running seamlessly behind the scenes.

Key Responsibilities:

• Handle inbound customer enquiries via email, live chat, and social media with warmth, efficiency, and professionalism.

• Troubleshoot shipping, product, and order queries, turning everyday customer touchpoints into brand-loyalty wins.

• Managing day-to-day administrative tasks to support the broader team

• Assisting with order processing, invoicing, and supplier coordination

• Handling incoming enquiries and providing top-tier customer support

• Supporting inventory management and stock tracking

• Coordinating internal meetings, documentation, and schedules

• Contributing to the smooth running of our fast-paced office environment

• Process returns, exchanges, and warranty claims accurately through our e-commerce platforms.

• Liaise with our warehouse and logistics teams to track shipments and resolve fulfillment issues quickly.

• Manage day-to-day office operations, including greeting visitors, answering general switchboard calls, and sorting mail.

• Maintain office and kitchen supplies, equipment maintenance schedules, and overall presentation of our Tullamarine headquarters.

• Assist the finance and operations teams with basic data entry, invoice processing, and inventory record-keeping.

• Coordinate team meetings, company events, and travel arrangements as needed.

About You:

• 1–3 years in a administrative/customer service, retail management, or corporate administration role (beauty, fashion, or e-commerce background is a massive plus!).
• Exceptional written and verbal communication skills with a positive, can-do attitude.
• Proficient in Microsoft Office/Google Workspace and comfortable learning new e-commerce and helpdesk platforms.
• Highly structured with a sharp eye for detail and the ability to juggle competing priorities in a fast-paced environment.
• Based in or around Melbourne's northern/western suburbs with reliable transport to Tullamarine.

What's on Offer:

• A collaborative, energetic, and supportive work culture within a truly global brand.
• Modern Tullamarine office facilities with easy parking and great amenities.
• Opportunities for career growth as our global footprint continues to expand.

Ready to bring your organizational flair and upbeat energy to a booming global brand, where your admin skills make a real impact, and you're passionate about being part of a fast growing organisation, we want to hear from you.

Please submit your resume and a brief cover letter to [email protected]