Customer service/Administrator

Customer Support & Operations Administrator

About the role

You will be the first point of contact for customers across our services, including our property platform, our own property rental, and our sports booking application. Customer inquiries come in waves rather than all day, so the rest of your time goes to administrative and outreach work, mainly bringing new venues and players onto our sports application for court booking and open play.

Responsibilities

Customer support

• Reply to customer inquiries across our services by phone and chat, and answer their initial questions
• Call customers to gather property and rental requirements
• Keep detailed and accurate records of every customer interaction
• Pass customer information to the sales or back-office team for follow-up
• Give customers clear guidance, coordinate with internal teams, and resolve questions or unexpected issues quickly

Administration and outreach

• Find and contact new customers for our sports application, such as court owners, clubs, and player groups
• Introduce the application and help new users set up court booking or organize open play sessions
• Track outreach progress and results in a shared spreadsheet
• Support the team with general administrative tasks as needed

Qualifications

• Bachelor's degree or higher in Business Administration, Arts, or a related field
• Clear and articulate communicator who is confident speaking on the phone
• Comfortable reaching out to people you have not spoken to before
• Detail-oriented and able to handle ad-hoc issues effectively
• Able to switch between support and outreach tasks during the day
• Basic computer skills, including simple tasks in Excel
• Experience coordinating with Serenade is a plus
• Interest in sports such as pickleball or badminton is a plus
• Immediate availability is a plus

Work arrangement

• Onsite
• Startup environment

Benefits

• Free snacks ☕🍪

• Free lunch on every day you work at the office

• Warm, friendly, and supportive office environment