Customer Service(Chinese)

About us

MAXWIDE LOGISTICS (THAILAND) COMPANY LIMITED is a dynamic logistics provider committed to delivering exceptional service to our clients across the region. We specialise in comprehensive logistics solutions and pride ourselves on maintaining the highest standards of customer service. Our team is dedicated to building strong relationships with clients and ensuring their satisfaction through professionalism, reliability and responsive support.

About the role

We are seeking a Customer Service Representative (Chinese) to join our call centre team in Khlong Toei, Bangkok. This is a full-time position where you will be the voice of MAXWIDE LOGISTICS, providing outstanding customer support to our Chinese-speaking clients. As Customer Service (Chinese), you will play a vital role in maintaining our reputation for excellence by handling customer enquiries, resolving issues and ensuring every interaction reflects our commitment to service quality. This position is integral to our operations, bridging communication between our logistics team and valued clients.

What you'll be doing

• Answering inbound customer calls and emails in Chinese and English, addressing enquiries related to shipments, tracking and logistics services
• Providing accurate information about logistics services, rates and delivery timelines to prospective and existing customers
• Processing customer requests, including bookings, amendments and cancellations, whilst maintaining accurate records
• Resolving customer complaints and issues promptly and professionally, escalating complex matters when necessary
• Liaising with internal departments to track shipments and provide customers with real-time updates
• Documenting all customer interactions in our system to ensure continuity of service and quality assurance
• Maintaining a professional and courteous demeanour whilst managing multiple customer calls and enquiries simultaneously
• Contributing to team targets for call handling and customer satisfaction metrics
• Building and maintaining positive relationships with customers to encourage loyalty and repeat business

What we're looking for

• Fluent in Mandarin Chinese and English, with excellent verbal and written communication skills in both languages
• Proven experience in a customer service or call centre environment, preferably within logistics or a related industry
• Strong problem-solving abilities and a customer-focused mindset with patience and empathy
• Excellent organisational skills with the ability to manage multiple tasks and prioritise effectively
• Proficiency in using computer systems and call centre software, with the ability to learn new systems quickly
• A positive attitude with the ability to remain calm under pressure and handle difficult situations professionally
• Attention to detail and commitment to accuracy in all customer interactions and documentation
• Flexibility and willingness to work within a team environment to achieve shared goals

What we offer

We are committed to creating a supportive and rewarding workplace for our team. We offer competitive remuneration commensurate with experience and qualifications. You will benefit from a full-time permanent position with clear career progression opportunities within our growing organisation. We provide a professional work environment in Khlong Toei, Bangkok, and foster a culture of teamwork, continuous learning and professional development. We value our employees' wellbeing and encourage a healthy work-life balance through supportive management practices and a collaborative team atmosphere.

Apply now

If you meet the above requirements and are interested in joining MAXWIDE LOGISTICS (THAILAND) COMPANY LIMITED, we would like to hear from you. Please submit your application with your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role. We look forward to receiving your application.