Customer Service/Crew Member

About the role

This role is about more than working behind the front desk, it's about creating an experience. From the moment someone walks through the door, calls us, sends an enquiry or books online, you'll help make Play Nation feel welcoming, friendly and like home.

Key responsibilities

• Welcome members and guests with genuine energy, warmth and enthusiasm
• Create a positive and memorable experience for every customer
• Manage bookings, check-ins and general customer enquiries
• Answer phone calls, messages and social media
• Support the day-to-day operation of the front desk
• Help coordinate social play, programs and events
• Build strong relationships with members and help create a genuine Play Nation community
• Keep the facility running smoothly and looking clean and welcoming
• Assist with retail and pro shop sales
• Assist with café operations, including preparing coffee, smoothies and other drinks

About you

• Outgoing, friendly and confident speaking with customers
• Naturally warm and welcoming with a positive personality
• Energetic and enthusiastic, someone who genuinely enjoys interacting with people
• A strong communicator with excellent interpersonal skills
• Comfortable multitasking and staying calm under pressure
• Reliable, proactive and willing to jump in wherever needed
• Comfortable using booking systems and basic computer programs
• Able to work independently while also being a strong team player
• Current First Aid & CPR certification, or willingness to obtain
• Valid Working with Children Check

About us

At Play Nation, we're more than just courts. We're a place where people come to play, connect, meet new people and have a great time.