Customer Service/Internal Sales Coordinator

About Us
Square Bear Acoustics is part of the Thinking Works Group – one of Australia’s most innovative commercial furniture manufacturers.  Square Bear Acoustics is a leading Australian designer and manufacturer of acoustic treatments for commercial interiors and public spaces, known for blending creativity with functionality. As we continue to grow, we’re looking for an energetic, detail-driven Customer Service / Internal Sales Coordinator to join our administration team to help keep our customers happy.

Our award-winning products are specified for premium projects worldwide.

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About the Role

This is a hands-on role suitable for someone looking to grow their career in Customer Service.  The role will service both Square Bear and Thinking Works customers, include being the first point of contact with answering the phones along with other general office tasks.  Working in the Customer Service team of 4 focussed, supportive staff, you will assist customers with product enquiries, provide quotations, process sales orders, and assist with order delivery enquiries.

You will work closely with the Production and Design Departments to gather client information, making clear communication with all stakeholders essential.

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Key Responsibilities:

• Assist customers with technical information on products, including technical drawings and renders which are created by the Design Department.

• Assist customers in identifying the most appropriate product for their specific requirements.

• With good attention to detail, assist customers with pricing enquiries – both verbally and written.

• Keep your finger on the pulse with stock levels so you are well placed to assist customers with enquiries.

• Process orders accurately and in a timely manner.

• Coordinate deliveries and installations where necessary.

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What You’ll Bring

• A minimum of 2 years experience in an Internal Sales and Customer Service role.
• Strong organisational and communication skills.
• ERP system proficiency (e.g., MYOB, SAP, or similar).
• Ability to work independently and meet deadlines.
• A proactive mindset and attention to detail.

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Why Join Us?

• Be part of a creative and supportive team.
• Work in a fast-paced, design-focused environment.
• Competitive salary and career development opportunities.
• Participate in our “Friday Fortnight” arrangement whereby you can adjust your hours and take every 2nd Friday off work as a paid day.
• Our birthday gift to you – Get your birthday off work each year as a paid day.

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Apply Now
Send your resume and a brief cover letter to:
[email protected]
Subject: Application – Customer Service and Internal Sales Coordinator