Customer Service/Office Administrator

Job Overview

We are seeking an organised, enthusiastic, and highly professional Customer Service & Office Administrator to join our team. This dual-focused role is the heartbeat of our office. You will act as the first point of contact for our clients while keeping our day-to-day administrative operations running smoothly. The ideal candidate will combine a friendly, customer-first attitude with sharp organisational skills and a strong attention to detail.

Customer Service & Communication

• First Point of Contact: Greet clients, visitors, and guests professionally, ensuring a warm and welcoming front-of-house experience.
• Inbound Enquiries: Manage incoming telephone calls and emails, answering general enquiries.
• Client Support: Build strong relationships with customers, providing timely updates on orders, bookings, or service schedules.
• Issue Resolution: Handle customer complaints or delivery discrepancies efficiently and with empathy.

Office Administration

• Data Management: Input customer data, orders, and information accurately into our internal systems.
• Document Control: Manage physical and digital filing systems, incoming/outgoing post, and general documentation.
• Office Coordination: Monitor and order office supplies, stationery, and kitchen inventory.
• Scheduling: Manage team calendars and delivery bookings.
• Operational Support: Assist the finance, sales, or logistics teams with ad-hoc administrative tasks to support overall business delivery.

Requirements & Qualifications

• Experience: Minimum of 1–2 years of experience in a customer service, receptionist, or administrative assistant role.
• IT Literacy: High proficiency in Microsoft Office 365 (Word, Excel, Outlook) and comfortable learning new internal databases or CRM software.
• Communication Skills: Exceptional verbal and written English communication skills with an excellent telephone manner.
• Organisational Skills: Superb time-management skills with a proven ability to multitask and prioritises workloads in a fast-paced environment.
• Team Player: A proactive attitude with the willingness to jump in and support colleagues wherever needed.

Pay: £12.71 per hour

Expected hours: 16.0 per week

Benefits:

• Casual dress
• Employee discount
• On-site parking

Work Location: In person