Customer Service/Office Assistant

Position Summary

The Customer Service Representative (CSR) provides front office support, schedules services, assists customers, coordinates technician routes, processes documentation, supports billing and collections, and ensures regulatory compliance. This position serves as the primary point of contact between customers, technicians, and management to ensure efficient daily operations and excellent customer service.

Customer Service & Communication

· Answer all incoming calls professionally and courteously

· Return voicemails and emails promptly

· Respond to missed calls the same business day when possible

· Assist customers with scheduling, billing, service questions, and concerns

· Provide preparation instructions and service expectations

· Maintain positive customer relationships and resolve issues professionally

Scheduling & Dispatch Coordination

· Schedule pest control, termite, rodent, and specialty services

· Coordinate technician routes for efficiency

· Schedule work orders submitted by management

· Confirm appointments with customers

· Notify technicians of changes or cancellations

· Print and prepare route cover sheets daily

· Review and approve technician route sheets

Documentation & Compliance

· Send preparation sheets and required chemical notices

· Ensure compliance with company and regulatory requirements

· Process and file service agreements, proposals, reports, and field sheets

· Maintain accurate records in company software

· Prepare weekly technician paperwork packets

Billing & Invoicing

· Generate and send invoices daily

· Process payments and update accounts

· Maintain accurate billing records

· Correct billing discrepancies promptly

Collections & Sales Support

· Perform collections on scheduled days

· Contact customers regarding past due balances

· Follow up on proposals and estimates

· Assist with converting estimates into scheduled services

Administrative Responsibilities

· Retrieve route cover sheets and technician paperwork

· Organize and maintain digital and physical files

· Assist management with reports and special projects

· Maintain confidentiality of company and customer information

Required Skills & Qualifications

· Customer service experience preferred

· Strong communication and organizational skills

· Ability to multitask in a fast-paced environment

· Computer proficiency and ability to learn softwares

· Professional and dependable demeanor

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Required)
• Customer Service: 1 year (Required)

Ability to Relocate:

• Los Angeles, CA 90019: Relocate before starting work (Required)

Work Location: In person