Customer Service/Operations Support

Customer Service/Operations Support

• Mt Eden Location
• Permanent Full Time Position
• $60,000 - $70,000 per year (depending on experience)

ANZ Flooring, the parent company of Armstrong Flooring, one of Australia’s oldest and leading distributors of hard flooring and Australia's only manufacturer of resilient floor coverings, has recently established its New Zealand head office in Auckland, supporting its sales team operating throughout New Zealand.

We are looking for enthusiastic, positive and customer focussed individual to join our customer service team, to provide customer support to our customers, Operations Manager and sales team.

The role may involve (but is not limited to):

• Responding to incoming phone and email queries in a friendly and professional manner
• Processing orders, credits and claims
• Responding to queries from customers and sales representatives in respect to product availability, production dates, order status, delivery status
• Working with the Sales team to ensure the highest possible customer service level
• Liaising with 3PL warehouse on day to day issues
• Assisting with inventory management
• Collecting and summarising data relating to operational issues
• Assisting with local purchasing activities
• Office management including ordering supplies for the office
• Other additional administrative duties as required

Key selection criteria:

• Customer service/office management experience an advantage
• Excellent organisational skills
• Pleasant and professional telephone manner and good communication skills
• High attention to detail
• Self-motivated and ability to work without supervision
• Must have computer skills (at least intermediate Word and Excel)

Remuneration package commensurate with experience and relevant qualifications.  The role entails onsite parking and good working conditions.

If you are proactive and want to join an established and well regarded Australian manufacturing and sales distribution business, apply online via the appropriate link below including a cover letter.

(Only shortlisted applicants will be contacted)