Customer Service/Order Entry Representative

Burdette Beckmann Inc. | We are a national Consumer Packaged Goods (CPG) sales agency (broker), with a focus on snack and confectionary categories, proudly serving its clients and customers for over 70 years. Come join a team that delivers!

Customer Service/Order Entry Representative

Bring your organizational talent, positive energy, and commitment to excellence — together we’ll achieve great results!

Location |100% In-Office | Hollywood, FL

Schedule | 8:00am-5:00pm | Monday to Friday

The primary focus of the Customer Service/Order Entry Representative is to provide excellent service as the primary liaison between snack/confection manufacturers and customers to ensure orders are processed accurately and timely. On our team, we focus on great relationships – with each other and our clients and customers.

Recipe for Success:

• Minimum High School Diploma, Associates or bachelor’s degree strongly preferred.
• Minimum of 2 years of order entry experience in a fast-paced office environment within a sales or manufacturing setting. Prior order entry experience is required.
• Prior work experience within a CPG (Consumer Packaged Good) broker, sales agency or other food products is desirable.
• Strong computer skills are a must including Microsoft Outlook, Excel and Docuware. Prior experience with MCS or other order entry software is an asset.
• Excellent verbal and written communication skills with the ability to mange a busy inbox.
• Can do attitude exhibiting a high level of professionalism and personal accountability
• Proven ability to effectively multi-task

Here is a taste of what you will be doing:

• Connecting with assigned customers and build appropriate rapport to have a thorough understanding of needs, expectations, and requirements to achieve customer goals and high service levels
• Processing orders via MCS, reviewing and updating pricing, with a laser focus on customer needs and providing excellent service
• Providing effective and proactive communication to the customer regarding order information, such as unit prices, confirmations, shipping dates, changes, and any anticipated delays/cuts
• Verifying customer and order information for accuracy, checking it against previously obtained information, as necessary
• Resolving any issues taking a solution-oriented approach escalating to Customer Service Supervisor/Manager as needed
• Establishing and cultivating appropriate rapport with Account Executives to achieve Customer expectations while minimizing customer issues
• Monitoring managing and acting on customer’s scheduled and demand order requests ensuring service level agreements are consistently met

About us | We prioritize solution-based strategies and nurture lasting connections with all stakeholders. We provide a comprehensive benefits package that includes health coverage, paid time off, and a 401(k) plan with employer match. With a strong focus in giving back, we strive to make a difference in our community. Learn more about us at: https://www.bbiteam.com/.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Customer Service/Order Entry Representative. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Policy

Burdette Beckmann Inc. (BBI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Expected hours: 40.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Application Question(s):

• Do you have basic to intermediate Microsoft Excel skills?

Experience:

• Order entry: 2 years (Preferred)

Ability to Commute:

• Hollywood, FL 33021 (Required)

Work Location: In person