Customer Service/Receptionist

We are a smart card manufacturing company seeking a proactive, customer-focused, and detail-oriented Customer Service/Receptionist to serve as the first point of contact for customer enquiries, complaints, order follow-ups, and service-related requests.

The successful candidate will play a key role in maintaining excellent customer relationships, coordinating with internal departments, and ensuring timely responses to customer needs while upholding the company’s service standards.

Key Responsibilities

· Serve as the first point of contact for customer enquiries via telephone, email, and other communication channels.

· Respond promptly and professionally to customer questions, complaints, and requests relating to smart cards, deliveries, and product specifications.

· Receive, record, track, and follow up on customer orders and service requests.

· Liaise with the sales, production, technical, logistics, and accounts teams to resolve customer issues and provide timely feedback.

· Maintain accurate customer records, enquiry logs, complaint registers, and service reports.

· Monitor order status and communicate updates to customers regarding production schedules, dispatch, and delivery.

· Escalate complex technical issues, delayed orders, and unresolved complaints to the appropriate departments.

· Follow up with customers to confirm issue resolution and measure customer satisfaction.

· Support the sales team with customer documentation, quotations, order processing, and account-related enquiries.

· Maintain a professional and customer-friendly approach in all interactions.

· Identify recurring customer concerns and recommend improvements to service delivery and internal processes.

· Prepare periodic reports on customer enquiries, complaints, response times, and resolution rates.

Qualifications and Experience

· Bachelor’s degree or HND in Business Administration, Marketing, Communications, Customer Relations, or a related discipline.

· Minimum of 2–3 years of relevant experience in customer service, customer support, helpdesk operations, or client relationship management.

· Experience in manufacturing, telecommunications, smart card solutions, fintech, or technology-related industries will be an added advantage.

· Excellent verbal and written communication skills.

· Strong interpersonal skills and the ability to handle difficult customers professionally.

· Good problem-solving, organisational, and multitasking abilities.

· Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.

· Familiarity with CRM systems, helpdesk software, or customer service ticketing systems is an advantage.

· High attention to detail and the ability to maintain accurate records.

· Ability to work effectively with cross-functional teams and meet service deadlines.

Key Competencies

· Customer relationship management

· Professional telephone and email etiquette

· Complaint handling and resolution

· Order tracking and service coordination

· Data entry and record management

· Communication and interpersonal skills

· Teamwork and time management

· Customer satisfaction and service quality

What We Offer

· Competitive salary and benefits.

· A professional and supportive working environment.

· Opportunities for training, development, and career progression.

· The opportunity to contribute to customer satisfaction and business growth within a technology manufacturing company.

How to Apply

Interested and qualified candidates should send their CV and cover letter to [email protected].

Email Subject: Application – Customer Service/Receptionist

Application Deadline: November 15, 2026

Work Location: In person