Customer Service/Returns Coordinator

This position is a 3-6 month temporary opportunity, responsible for completing RMA (Returned Material Authorization) receiving, including warranty and credit RMA’s. Assists the customers as required to complete all requests, orders, and questions in a timely and efficient manner.

Location: Newport News, VA (onsite)

Duties:

• Create RMA’s into the Salesforce/ Rootstock data system

• Send customer’s RMA instructions

• Receive RMA’s into the Salesforce/ Rootstock system

• Process RMA Cases

• Warranty Policy Review for Charged and No Charge RMA orders

• Create quotes for Repairs

• Create quotes for orders

• Contact customers for PO’s and other information needed for RMA processing

• Create Shipping Return Labels

• Enter RMA orders

• Assist with RMA inventory

• Document instructions for performing the above-mentioned duties

Skills/ Qualifications:

• Excellent Customer Service skills

• Excellent interpersonal and written communication skills

• Ability to lift and move boxes or materials weighing up to 25 lbs.

• Ability to manage multiple tasks and be flexible in a face-paced environment.

• Well-organized structured approach to managing, prioritizing and balancing multiple tasks.

• High school Diploma or equivalent

• Word, Excel, Outlook, and Teams knowledge

• Operation of basic measuring devices.