Customer Services Administrator

Customer Services Administrator - Fixed-Term

Full-time fixed-term role – immediate start through to 28 February 2027Auckland | Danske Møbler Head Office

Danske Møbler is a proudly New Zealand, second-generation family-owned furniture business with a heritage dating back to 1964. We are known for quality, timeless design and excellent customer service, with New Zealand-made collections alongside carefully selected international brands.

We are looking for an experienced, organised and customer-focused Customer Services Administrator to join our Auckland team on a full-time fixed-term basis until the end of February 2027.

This is a busy, hands-on role suited to someone who can get up to speed quickly, take ownership of their work and communicate confidently with customers, stores, suppliers and internal teams.

What you will be doing

• Providing prompt, professional service to customers by phone and email

• Processing customer sales orders and order confirmations in our ERP system

• Coordinating customer deliveries with internal and external delivery teams

• Following up backorders, production schedules and delivery dates

• Keeping customers, stores and stockists informed of delivery progress or delays

• Ensuring completed deliveries are invoiced accurately and promptly

• Assisting with outstanding customer balances where required

• Managing customer service queries, complaints and after-sales service issues

• Liaising with our factories, dispatch team, suppliers and retail stores

• Supporting a safe, positive and professional team environment

What we are looking for

• Proven customer service and administration experience in a fast-paced environment
• Strong attention to detail and confidence managing multiple priorities
• Excellent written and verbal communication skills
• A calm, solutions-focused approach when dealing with customer queries or issues
• Comfortable using ERP systems, Microsoft Office and internal reporting tools
• Experience coordinating deliveries, logistics, orders or stock would be an advantage
• Reliability, initiative and the ability to work well as part of a close-knit team

Why join Danske Møbler?

You will join an established New Zealand business with a strong reputation, supportive team culture and genuine pride in the furniture we create and sell. This is an opportunity to make a meaningful contribution in a role where excellent organisation and customer service directly matter.

Applicants must have the right to work in New Zealand.

Apply now with your CV and a short cover letter to [email protected]