Customer Services Administrator

Customer Service Administrator

· Become part of the Freightways Group

· Highbrook, East Tamaki location with onsite parking provided

· Busy, varied, and rewarding role

We are seeking a motivated and organised Customer Service Administrator to join our team. This is a hands-on role that combines customer service, administration, and operational support in a fast-paced environment.

The successful candidate will be responsible for managing customer enquiries, coordinating service requests, supporting day-to-day operations, and ensuring administrative tasks are completed accurately and efficiently.

Primary tasks for this role are:

· Manage customer enquiries and provide excellent service via phone and email.

· Schedule and coordinate customer service requests and driver activities.

· Process billing, invoicing, credits, and account reconciliations.

· Maintain accurate records and ensure secure handling of confidential documents.

· Provide administrative and operational support to our internal team

Competencies & Qualifications:

· Experience in customer service or administrative role.

· Proficiency in database systems and Microsoft Office applications.

· Strong time management and organisational skills.

· Ability to work independently and proactively in a fast-paced environment.

· Excellent communication and customer service skills.

What we offer:

· Friendly and supportive team environment.

· Diverse and varied workload with opportunities to learn and grow.

· Stable role within a collaborative and customer-focused business.

If you are an organised and customer-focused professional with excellent communication skills and a proactive approach, we'd love to hear from you. Success in this role will come from your positive attitude, ability to adapt, and willingness to support both customers and the wider team in a fast-paced environment.

All applicants will be required to provide proof of their eligibility to work in New Zealand and undertake pre-employment screening including a criminal history check and drug test.