Customer Services Administrator

Join a team that puts people first.

At Foresters Financial UK, we’re proud to deliver exceptional service to our members. As a Customer Service Administrator on a 5 month fixed term contract you will be joining our vibrant, supportive, customer service team. You’ll play a key role in supporting our customers and Financial Advisers from initial contact through to the end of their contract terms.

This is a great opportunity for someone who enjoys speaking to customers, solving problems, working collaboratively, and delivering high-quality service in a fast-paced environment.

What you’ll be doing:

• Handling a high volume of inbound calls and enquiries with professionalism and care
• Responding to customer correspondence via email and letter
• Liaising with customers, Financial Advisers, and third parties to process instructions and resolve queries
• Working closely with your team to meet service standards and deliver a seamless customer experience.

What we’re looking for:

• A confident communicator with a strong telephone manner
• Excellent written and verbal communication skills
• Good computer literacy and attention to detail
• A team player with strong organisational skills and the ability to prioritise effectively
• Someone who enjoys investigating and resolving issues
• If you have financial services experience this is of benefit but it is not essential.

What we offer:

• £23,842 annual salary
• Annual holiday allowance of 25 days holiday plus bank holidays
• Contributory pension scheme. Company matches up to 5%
• Life cover
• Hybrid working after training (1 days/week from home)
• Supportive team culture and opportunities to grow
• 1 days paid charitable workday
• Wellbeing support Programme

Working hours:
35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00.

Ready to make a difference?
Apply now and be part of a team that values service, integrity, and community.

Foresters Financial is not your typical financial services provider. Those who join our purpose-driven organisation enjoy a culture of collaboration, creativity, and mutual respect and are challenged to do their best to make a difference every day. We help everyday families achieve their financial goals and make a lasting difference in their lives and communities.