Customer Services Administrator - Maternity Cover

About us

Datamars Ltd is a leading provider of innovative identification and tracking solutions for livestock and pets. With a global presence, we are committed to delivering high-quality products and exceptional service to our customers across multiple industries. Our dedicated team works collaboratively to support the needs of agricultural and companion animal sectors, and we pride ourselves on maintaining strong relationships with our clients.

About the role

We are seeking a Customer Services Administrator - Maternity Cover to join our team at our Banyo, Queensland office on a full-time basis. This is a fixed-term maternity cover position that offers an excellent opportunity to support our customer services operations during a key period. In this role, you will be the primary point of contact for our customers, ensuring their enquiries are handled efficiently and professionally. You will play a vital part in maintaining the high standards of customer satisfaction that Datamars Ltd is known for, whilst providing administrative support to our busy customer services team.

Key responsibilities

• Responding to customer enquiries via telephone, email and other communication channels in a timely and professional manner
• Processing customer orders, returns and warranty claims accurately and efficiently
• Maintaining and updating customer records and databases to ensure information is current and accurate
• Coordinating with warehouse and logistics teams to ensure smooth order fulfilment and delivery
• Providing product information and technical support to customers when required
• Managing customer complaints and escalating issues appropriately to ensure resolution
• Preparing and sending quotations, invoices and other documentation to customers
• Assisting with administrative tasks including filing, scheduling and general office management
• Contributing to the achievement of customer service targets and key performance indicators

What we're looking for

• Proven experience in a customer services or administrative role within a fast-paced environment
• Excellent communication skills, both written and verbal, with the ability to communicate clearly and professionally with customers and internal teams
• Strong organisational skills with the ability to prioritise multiple tasks and manage competing deadlines
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and experience with customer relationship management (CRM) systems or similar database software
• Ability to work independently and as part of a team, with a positive and proactive approach to problem-solving
• Strong attention to detail and accuracy when processing orders, data entry and documentation
• A genuine desire to deliver excellent customer service and maintain customer satisfaction
• Previous experience in the agricultural, animal health or veterinary sectors is desirable but not essential

Culture & Values

Our team is all about recognising each other's strengths and supporting one another. We do great work and have fun along the way!

Benefits

• Base Salary + Superannuation & Modern Award Coverage
• Onsite parking
• Monthly birthday & long service celebrations
• Employee Assistance Program – Supporting your wellbeing
• Employee Reward & Recognition Program

Apply now

To apply for this exciting opportunity, please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for the Customer Services Administrator role. We look forward to hearing from you.