Customer Services Advisor

Customer Services Advisor - Office Based – Part Time

Birmingham, Castle Vale (B35 7AG)

About Us

We are designers, developers, and retailers of sports, leisure, home, garden and mobility equipment. The business is looking to recruit a dynamic, focused customer services advisor to provide first class service to our customers across Tandem Group plc.

Key Responsibilities

• Handle inbound customer enquiries via phone, email, and online channels in a professional and timely manner
• Process sales orders across websites and online marketplaces accurately
• Manage customer queries, including, replacements and refunds, ensuring a high level of customer satisfaction
• Maintain and update customer records using internal databases and systems
• Coordinate the dispatch of warranty and replacement parts
• Work collaboratively with other departments and provide flexible support when required

Person Specification

The successful applicant will have the ability to learn a range of different products sold across the group. Product ranges consistently change, and one needs to be pro-active in their approach to product knowledge. They must be friendly, confident, and have great people skills with the ability to listen to a customer’s needs is paramount. The successful applicant must also be able to work pro-actively & independently, be commercially and customer focused. Strong telephone skills and excellent written skills are a must and experience of certain computer packages such as Microsoft Outlook is preferable.

• Be confident, friendly, and professional with excellent interpersonal skills
• Demonstrate strong listening skills and the ability to understand customer needs
• Be self-motivated, organised, and able to work both independently and as part of a team
• Show a proactive approach to learning new products, with the ability to quickly build product knowledge
• Have a strong commercial awareness and a genuine commitment to delivering excellent customer service

Skills & Experience

• Previous experience in a customer service role is essential
• Excellent verbal and written communication skills
• Strong problem-solving abilities with a practical, solutions-focused approach
• Good numerical and analytical skills
• Experience using Microsoft Office applications (particularly Outlook); experience with CRM or order management systems is advantageous

Benefits

• Free on-site parking
• Complimentary tea and coffee, with access to kitchen facilities
• 25 days annual leave plus bank holidays
• Life assurance (2x annual salary)
• Company pension scheme (available after probation)
• Staff discount on company products
• Monthly treats and company-wide celebration events
• Access to a dedicated wellness room

Hours of work

Office based, part time role will be a minimum of 20 hours, between 8.30 am to 5pm, Monday to Friday and flexible remote weekend cover.

Pay: £13.06 per hour

Expected hours: 20.0 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Sick pay

Education:

• A-Level or equivalent (required)

Experience:

• Customer service: 2 years (required)
• Call Centre: 1 year (required)

Language:

• Fluent English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Birmingham B35 7AG (preferred)

Work Location: In person