Customer Services - AIRFREIGHT

About the role

We are seeking a dedicated and customer-focused Customer Services - AIRFREIGHT & CUSTOMS professional to join GEODIS Thai Ltd. in the Bangkok Metropolitan Region. This is a full-time position offering an excellent opportunity to be at the forefront of our air freight operations. As a key member of our customer services team, you will play a vital role in ensuring seamless communication and exceptional service delivery to our clients within the air cargo forwarding sector. This position is integral to maintaining our reputation for reliability and excellence in the fast-paced world of international air freight logistics.

Key responsibilities

• Managing customer enquiries and requests related to air freight shipments with professionalism and efficiency
• Providing quotations and booking confirmations for air cargo services, ensuring accuracy and competitive pricing
• Liaising with airlines, customs brokers, and other third-party logistics partners to facilitate smooth shipment processes
• Monitoring and tracking air shipments throughout their journey, providing regular updates to customers
• Resolving customer complaints and issues promptly, escalating complex matters to management when necessary
• Processing shipping documentation, including bills of lading, invoices, and customs declarations
• Maintaining accurate records and databases for all air freight transactions and customer interactions
• Supporting sales initiatives by assisting with customer retention and identifying opportunities for business growth
• Collaborating with internal teams including operations, finance, and warehouse management to ensure coordinated service delivery

What we're looking for

• Minimum 3 years of Airfreight, Custom Brokerage or Customer services knowledges prefer with airline connection

• Proven experience in customer service, preferably within the air freight or logistics industry

• Strong knowledge of airfreight services, air cargo operations, including procedures, terminology, and regulatory requirements

• Communication and interpersonal abilities in English

• Proficiency computer skills, particularly in Microsoft Office and experience with Cargo Wise system will be advantage

• Problem-solving mindset with the ability to work independently and as part of a team

• Familiarity with Thai customs regulations and international air freight procedures would be beneficial

What we offer

At GEODIS Thai Ltd., we are committed to supporting our employees' professional development and well-being. We offer a competitive salary package commensurate with experience and qualifications. Our benefits include opportunities for continuous training and career progression within our global logistics network, a collaborative and supportive work environment, and access to employee wellness programmes. We value work-life balance and aim to provide flexibility where possible. Additionally, staff enjoy discounts on our services and access to a range of employee benefits designed to enhance job satisfaction and retention.

About us

GEODIS Thai Ltd. is a leading provider of freight and cargo forwarding services operating across the Bangkok Metropolitan Region and beyond. As part of the global GEODIS network, we specialise in comprehensive logistics solutions including air, sea, and land transportation. Our mission is to connect the world with seamless, innovative supply chain solutions that drive business success. We are committed to delivering exceptional customer service, maintaining the highest standards of professionalism, and building long-term partnerships with our clients. Our team comprises experienced logistics professionals dedicated to overcoming challenges and exceeding expectations in the dynamic world of international freight management.

Apply now

If you are a motivated and customer-oriented individual with experience in air freight or customer services within the logistics sector, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to join our team at GEODIS Thai Ltd.