Customer Services Ambassador 客戶服務大使 (旺角商場)

Hours of Work 工作時間

• 9 hours per day 每天工作9小時 (08:00 - 17:00 / 11:00 - 20:00 / 13:00 - 22:00)

• Alternative 5.5-day work week 每週工作 5.5 天 (長短週)

• Required to work on shifts 須輪班工作

Job Responsibilities 工作職責

• Provide high-quality customer service for the shopping mall and handle enquiries and complaints from customers / tenants 為商場提供優質客戶服務及處理客戶/租戶查詢及投訴
• Perform general security duties, including floor patrol and crowd control during peak hours 履行一般保安工作 (如巡樓及於繁忙時間進行人流管制)
• Coordinate and follow up on the progress of works 協調及跟進工程進度
• Provide administrative support, including data entry and preparation of incident reports 協助處理商場文書工作，包括資料輸入及撰寫件事件報告
• Participate in ad hoc tasks as required 參與上司安排之非恆常工作

Job Requirements 工作要求

• HKCEE / HKDSE or above 中學文憑試或以上程度
• 1-2 years’ customer services experience in property management, relevant experience in hospitality or other industries will also be considered 1-2年物業管理客戶服務經驗，具酒店業或其他相關經驗亦會考慮
• Holder of Security Personnel Permit and QAS certificate is a must 須持有效保安員證及QAS證書
• Friendly, proactive, and self-motivated with excellent communication and interpersonal skills 友善及積極主動，具良好溝通和人際交往能力
• Proficient in computer operations and MS Office applications 懂電腦操作

Benefits 福利待遇

• 10 Days of Annual Leave, Marriage Leave & Compassionate Leave, Maternity Leave & Paternity Leave, Labour Holiday
• 10天有薪年假，婚假及恩恤假，產假及侍產假，勞工假期
• Medical Insurance (staff & family member), Life Insurance
• 醫療福利 (員工及家屬)，人壽保障
• Staff Training, Good Opportunity for Advancement
• 在職培訓，良好晉升機會
• Overtime allowance, Duty allowance for Typhoon and Rainstorm
• 加班津貼，颱風及暴雨工作津貼

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