Customer Services & Dispatch Representative

Customer Service & Dispatch Representative

We have an exciting opportunity for a Dispatcher to join our Customer Services team based at Portland, Northland.

At Golden Bay, we're proud to be New Zealand's leading cement manufacturer, supplying customers across the country and supporting major infrastructure, commercial, residential, and construction projects. As New Zealand's only fully integrated domestic cement manufacturer, we play an essential role in keeping the country moving.

We're looking for an experienced Customer Services professional with strong dispatch or logistics experience to join our team and play a key role in ensuring the efficient movement of product from our operations to our customers. This is a fast-paced and varied role where no two days are the same, offering the opportunity to work closely with customers, transport providers, manufacturing teams, and Service Centres across New Zealand.

What we can offer

· Competitive market rate

· Monday to Friday from 7:00am, plus every third Saturday

· Minimum guaranteed 45-hour work week

· Benefits – discounted medical insurance, employee study fund, fuel and technology discounts

· Career development through our inhouse learning academy

About the role

As a Customer Service & Dispatch Representative, you will be responsible for delivering outstanding Customer Service while coordinating the dispatch of cement products across our nationwide network.

Your responsibilities will include:

· Managing customer orders and dispatch activities in a timely and accurate manner

· Building strong relationships with customers and contributing to service improvements

· Proactively communicating operational or network delays and providing timely updates

· Coordinating the daily dispatch of bulk and bagged cement products across domestic, export, and internal networks

· Monitoring inventory levels and maintaining accurate stock records across multiple locations

· Completing inventory reconciliations and investigating stock variances

· Working collaboratively with internal stakeholders to ensure service commitments are achieved

· Contributing to continuous improvement initiatives, process enhancements, and system developments

About you

To be successful in this role, you will ideally have:

· 3+ years' experience in a transport, logistics, supply chain, dispatch, or operational environment

· Strong customer service and communication skills

· A proactive, positive, and solutions-focused approach

· The ability to quickly build rapport with both internal and external customers

· Experience managing multiple priorities in a fast-paced operational environment

· Excellent attention to detail and accuracy

· Strong computer literacy, including experience with ERP, logistics, or dispatch systems

· A commitment to health, safety, and continuous improvement

· A willingness to challenge the status quo and identify better ways of working

About us

The Concrete Division comprises Fletcher Building’s aggregate, cement and concrete businesses, employing over 1300 people across three business units.

Golden Bay is over 100 years old and is New Zealand’s only fully integrated domestic based cement manufacturer. GB supplies a full suite of bagged and bulk cement products and operates seven service centres nationally.

Ready for your next challenge?

If you're looking for a role where you can make a real impact while working alongside a supportive and experienced team, we'd love to hear from you.

Research shows that females and minority groups don’t apply for roles unless they match 100% the job description.

We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don’t fit it, we would still love you to apply.