Customer Services & Scheduling Executive

Job Overview

The Customer Service & Scheduling Executive serves as the primary point of contact for residential customers. This role is responsible for handling customer inquiries, converting leads into confirmed service bookings, and coordinating the daily deployment schedule of the technical team to ensure maximum operational efficiency.

Key Responsibilities

1. Inquiry Management

• Respond promptly and professionally to customer inquiries regarding residential solar PV cleaning and maintenance services through telephone calls, WhatsApp, and email.
• Provide accurate information on service packages, pricing, and scheduling availability.

2. Service Scheduling

• Plan, organize, and coordinate daily, weekly, and monthly service schedules for the technical team.
• Monitor appointments and ensure resources are allocated efficiently.

3. Lead Conversion

• Follow up on prospective customers generated by the Business Development team.
• Convert inquiries into confirmed appointments while maintaining a high level of customer satisfaction.

4. Data Management

• Maintain accurate and up-to-date customer records, including service history, appointment schedules, and customer feedback, using Excel and Google Sheets.
• Prepare periodic reports for management review.

5. Pre-Service Coordination

• Communicate pre-service requirements to customers, including roof accessibility, water supply availability, and other safety considerations.
• Ensure all necessary information is obtained before technicians arrive at the site.

6. Customer Retention Support

• Assist the Project Manager in implementing customer retention initiatives.
• Analyze customer feedback and recommend improvements to enhance service quality.

7. Ad Hoc Responsibilities

• Perform other administrative and operational duties as assigned by management.

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Required)

Work Location: In person