Customer Services Assistant (Gatehouse) 客戶服務助理(閘口)

Modern Terminals’ success as a container terminal operator in Hong Kong and Mainland China has been built and sustained by consistently providing customer focused services, and delivering a unique customer experience that aligns with our Brand Promises. We achieve this through the commitment and involvement of all our people, and by aligning our operations and actions with our values of Trust, Accountability and Teamwork.

Form 5 (HKCEE) / Form 6 (HKDSE) or above

Good team player and customer oriented

Good benefit and competitive remuneration package

The Role

The job holder’s major responsibilities are to:
Assist in gate operations including container weighing and inspection

Monitor gate movement

Handle shipping/car carrier documentation and container appointments

Handle dutiable / detained / damaged / rejected container

Provide counter service for trucker

Process data in a timely and accurate manner

Handle hotline enquiry

The Person

The ideal candidate should have / be:
Form 5 (HKCEE) / Form 6 (HKDSE) or above, with at least 2 years of clerical experience

Knowledge and experience in handling shipping document and terminal operations is an advantage

Conversant with PC and Microsoft Office application

Good written and spoken English and Chinese (Cantonese & Putonghua)

Good problem solving, interpersonal and communication skills

Good team player and customer oriented

Willing to perform jobs on shift basis (including overnight shift)

Fresh graduates will also be considered

We offer competitive remuneration package to the right candidate(s). Please apply in confidence with full resume, present and expected salary and contact telephone number, by clicking Apply Now.

We are an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in the strictest confidence and only be used for recruitment related purpose. Applicants not invited for interview in 6 weeks after job posting may consider their application unsuccessful and your personal data will be destroyed after a period of one year