Customer Services Assistant x2

Designated Workplace:

52 Derby Street, Ormskirk, L39 2DF

Designated Workstyle:

Fixed Office Based Worker

Salary:

£26,427 to £26,847 per annum

Post Type:

Full Time

Hours:

36 per week

Tenure:

Permanent

Published:

Thursday 22 October 2026

Closing Date:

23.59 hours GMT on Sunday 01 November 2026

Reference:

HR-0158-26

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role

Do you……

• Enjoy working in a busy, customer focused environment?
• Have a passion for delivering excellent customer service?
• Want a new and exciting challenge?

If the answer to these questions is "yes", this could be the perfect opportunity for you!

We are looking to recruit a highly motivated, customer focused individual to join our busy Customer Services team.

About You!

You will be the first point of contact for all service enquiries through our Contact Centre and Customer Service Point in Ormskirk and Skelmersdale. You will respond to customer enquiries and establish which services are required, whilst ensuring that appropriate information and advice is given regarding all of the Council's services.

You will be a team player, have the ability to work with minimal supervision, have excellent communication skills, have the ability to act as an advocate and deal sympathetically and empathetically with a wide range of customers.

You will need to be flexible in your approach to working hours to meet the needs of the service which is provided between 8.30am and 5.30pm Monday to Friday. Working patterns to be agreed.

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary, generous annual leave entitlement, Local Government Pension Scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

So, if you think you are up to the challenge, we would love to hear from you.

Please note: We reserve the right to close this vacancy early should sufficient applications be received.

• Role Profile and Person Specification

Apply

by clicking the button above. If you require further information or your application will not submit then please call 01695 577177 or email [email protected].

For general employability support please contact the employability team at [email protected]

The successful applicant will be required to undergo security checks as part of the Baseline Personnel Security Standard for accessing Government records. This will include a Basic DBS check.

Please be advised that a criminal record will not necessarily be a bar to obtaining a position with West Lancashire Borough Council.

Equal Opportunities

An Equal Opportunities Employer -

If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of the post, you will; be guaranteed an interview.