Customer Services

Customer Relations Officer (CRO) – Full-Time | JakartaJob Description

As a Customer Relations Officer (CRO), you will be responsible for building and maintaining strong relationships with prospective and existing clients while supporting the company's business growth objectives. This role involves client acquisition, customer engagement, product consultation, and ensuring a high standard of customer service throughout the client journey.

Key Responsibilities

• Promote and market the company’s products and services to prospective and existing clients through face-to-face meetings, telephone calls, and other communication channels.
• Build, maintain, and develop strong client relationships to enhance customer satisfaction, trust, and loyalty.
• Provide clear, accurate, and effective information regarding the company’s products and services based on client needs.
• Handle client inquiries, feedback, and concerns professionally while providing appropriate solutions.
• Maintain and update customer databases, ensuring all communication activities are properly documented.
• Collaborate with the Sales and Marketing teams to develop and execute strategies that support sales targets and business growth.
• Conduct regular follow-ups with prospective and existing clients to strengthen relationships and identify business opportunities.
• Prepare periodic sales and customer activity reports and evaluate performance against established targets.
• Support customer retention initiatives and contribute to the overall client experience.

Qualifications

• Bachelor's Degree (S1) in Marketing, Management, Business, Communication, or a related field.
• Fresh Graduates are welcome to apply.
• Previous experience in Sales, Customer Service, Telesales, Customer Relations, Business Development, or related fields is an advantage.
• Strong communication, negotiation, and interpersonal skills.
• Customer-oriented mindset with the ability to build and maintain professional relationships.
• Proactive, disciplined, target-driven, and capable of managing time effectively.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Able to work independently as well as collaboratively within a team.
• Willing to work full-time under a Work From Office (WFO) arrangement in Jakarta.

Benefits

• Competitive salary based on qualifications and experience.
• Performance-based incentives and bonuses.
• Continuous learning, professional development, and career advancement opportunities.
• Professional, dynamic, and collaborative work environment.
• Opportunity to develop expertise in Customer Relations, Client Management, Sales, and Business Development.

Job Details

Position: Customer Relations Officer (CRO)
Employment Type: Full-Time
Work Arrangement: Work From Office (WFO)
Location: Jakarta

Job Type: Full-time

Application Question(s):

• Domisili saat ini (Jika tidak di Jakarta)

Location:

• Jakarta (Preferred)

Work Location: In person