Customer Services

Customer Relationship Officer (CRO) – Full-Time | South JakartaAbout the Company

VIFX Jakarta Sona Topas is a company operating in the Futures Trading Industry, committed to delivering professional services and high-quality products to its clients. We value strong customer relationships and foster a professional, collaborative, and service-oriented work environment.

Job Description

As a Customer Relationship Officer (CRO), you will be responsible for building and maintaining relationships with prospective and existing clients. You will serve as one of the primary points of contact for client communications, providing information about the company’s products and services, handling inquiries, conducting follow-ups, and ensuring a professional and satisfying customer experience.

Key Responsibilities

• Build and maintain strong relationships with prospective and existing clients.
• Provide professional information regarding the company’s products and services based on client needs.
• Conduct follow-ups on client inquiries, requests, and requirements through phone calls, WhatsApp, email, and other communication channels.
• Support the client onboarding process in accordance with company policies and procedures.
• Coordinate with internal teams to assist in addressing client needs and resolving issues.
• Maintain regular communication with clients to enhance customer satisfaction and loyalty.
• Ensure client data, communication history, and service activities are accurately documented within the company’s systems or CRM platform.
• Handle client feedback, concerns, and complaints professionally while providing appropriate solutions or escalating issues when necessary.
• Prepare periodic reports on client activities, relationship development, and service performance.
• Support the achievement of client retention, satisfaction, and relationship development targets.

Qualifications

• Minimum Diploma (D3) or Bachelor’s Degree (S1) in any field.
• Fresh Graduates are welcome to apply.
• Previous experience in Customer Service, Customer Relations, Account Management, Account Executive, Sales Support, Client Relations, or related fields is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-oriented mindset with the ability to build positive and long-term client relationships.
• Detail-oriented, proactive, responsible, and highly organized.
• Able to work independently as well as collaboratively within a team environment.
• Proficient in Microsoft Office applications; experience with CRM systems is a plus.
• Willing to work Work From Office (WFO) in South Jakarta.

Benefits

• Competitive base salary.
• Performance-based incentives and bonuses.
• Professional training and career development programs.
• Clear and structured career advancement opportunities.
• Professional, collaborative, and supportive work environment.
• Opportunity to gain valuable experience in Client Relations, Customer Service, Sales Support, and Business Development.

Employment Type: Full-Time
Work Arrangement: Work From Office (WFO)
Location: South Jakarta

Jenis Pekerjaan: Penuh Waktu, Fresh Grad

Pertanyaan Lamaran:

• Apakah Anda memiliki pengalaman kerja di bidang Customer Relation, Sales, Telesales, atau Account Executive?

• Apakah Anda bersedia bekerja dengan sistem target dan lingkungan kerja yang dinamis?

• Berapa ekspektasi gaji yang Anda harapkan untuk posisi ini?

• Mohon informasikan domisili tempat tinggal Anda saat ini.

Berapa usia Anda saat ini?

• Jika lolos ke tahap berikutnya, kapan Anda tersedia untuk mengikuti proses interview?

Lokasi Kerja: Tatap muka