CUSTOMER SERVICES

Customer service

• Dealing with patients and other customers, stationed at the front desk, serving as the first point of contact for incoming patients and visitors.
• In charge of answering phones and assisting callers with any information they need. Able to navigate a database of open appointment times to record the patient information and details regarding the reason for the appointment.
• Provide courtesy calls to patients to remind them of an upcoming appointment.
• Well informed about the operations and protocols of the clinic and are therefore able to provide correct answers to patients’ questions.
• Provide help to patients in distress by comforting them.
• Can assist doctor.
• Able to speak in Mandarin to effectively communicate with Mandarin-speaking clients (prefer).

Registration

• Register patients and obtain accurate history, information before the patient consults with the doctor. Involves registering new patients by carrying out necessary documentation before they can be attended to by the doctor.
• Register incoming patients and inform a nurse of customers' arrival so they can be taken to an examination room.
• Keeping paperwork updated and prepared so all of a patient’s relevant information is readily available to the doctors and nurses.
• Cover inpatient and outpatient billing.