Customer Services

Junior Customer Service

Job Description:

• Handle customer enquiries via phone, WhatsApp, email and other communication channels.
• Assist customers with enquiries related to payment terminals, transactions and services.
• Follow up with customers and provide timely updates on service requests.
• Coordinate with internal teams and technical support to resolve customer issues.
• Maintain proper records of customer enquiries, requests and follow-ups.
• Assist in preparing simple reports and documentation.
• Provide good customer service and maintain a positive relationship with customers.
• Perform other ad-hoc duties as assigned.

Requirements:

• Fresh graduates are welcome to apply.
• Diploma/Degree in any field.
• Good communication and interpersonal skills.
• Able to communicate in Mandarin and Bahasa Malaysia; English is an added advantage.
• Basic computer skills, especially Microsoft Office.
• Responsible, patient, friendly and willing to learn.
• Able to work independently as well as in a team.

What We Offer:

• Training will be provided.
• Friendly and supportive working environment.
• Opportunities for career growth.
• Attractive salary package.