customer services

About the role

We are seeking a Customer Services Representative to join the team at Bigera Alliance Sdn Bhd. This is a full-time position based in Seremban, Negeri Sembilan. In this role, you will be the frontline of our organisation, directly engaging with customers to provide exceptional service and support. You will be instrumental in building positive relationships with our clients, resolving their queries efficiently, and ensuring their satisfaction with our products and services. This position is critical to maintaining our reputation for excellent customer care and driving customer loyalty.

Job Responsibilities

• Handle customer enquiries through WhatsApp, phone calls, email, and walk-in customers.
• Understand customer requirements and provide suitable printing, signage, sticker, banner, and promotional product solutions.
• Prepare and provide quotations based on customer requirements, sizes, quantities, materials, finishing, delivery, and installation charges.
• Follow up with customers on quotations and convert enquiries into confirmed orders.
• Coordinate with the graphic designer regarding artwork requirements, amendments, approvals, and final artwork.
• Check customer artwork details such as size, quantity, spelling, specifications, and finishing before proceeding with production.
• Prepare and process customer orders, job sheets, and production instructions accurately.
• Coordinate with the production team to ensure orders are produced according to customer requirements and agreed deadlines.
• Follow up on production progress and update customers regarding order status and estimated completion time.
• Arrange and coordinate delivery and installation schedules with the installer/production team.
• Communicate with customers regarding installation requirements, site conditions, access, and scheduling.
• Follow up on outstanding payments, deposits, and balances before production, delivery, or installation when required.
• Handle customer complaints, feedback, reprint requests, quality issues, and other after-sales matters professionally.
• Liaise with suppliers when required to check material availability, pricing, production lead time, and special requirements.
• Maintain proper records of quotations, orders, artwork approvals, invoices, payments, and customer communications.
• Assist in preparing invoices, delivery orders, and other documents when required.
• Ensure all customer information and order details are properly recorded and communicated to the relevant departments.
• Perform other duties related to customer service and daily company operations as assigned by management.

Job Requirements

• Minimum SPM / Diploma or equivalent.
• Experience in customer service, sales administration, printing, advertising, signage, or a related industry is an advantage.
• Good communication skills in English, Bahasa Malaysia.
• Able to communicate professionally and confidently with customers.
• Good understanding of basic printing and signage products is an advantage.
• Able to read and understand measurements, sizes, quantities, and basic printing specifications.
• Good computer skills and familiar with Microsoft Office / Google Workspace.
• Experience using WhatsApp Business, quotation systems, or accounting software is an advantage.
• Able to multitask and manage multiple customer orders at the same time.
• Detail-oriented and able to check order information carefully to avoid production mistakes.
• Responsible, organised, proactive, and able to work independently.
• Able to work under pressure and meet deadlines.
• Good teamwork and communication skills when dealing with designers, production staff, installers, suppliers, and customers.

Key Skills

• Customer Service & Communication
• Quotation Preparation
• Order Processing
• Printing & Signage Knowledge
• Artwork Coordination
• Production Follow-Up
• Installation Coordination
• Payment Follow-Up
• Problem Solving
• After-Sales Service
• Time Management
• Attention to Detail

What we offer

At Bigera Alliance Sdn Bhd, we are committed to supporting our employees' professional growth and wellbeing. We offer competitive remuneration packages, opportunities for skills development and career progression within a supportive team environment. We believe in fostering a workplace culture where your contributions are recognised and valued, and where you can develop your career alongside dedicated colleagues. We provide a positive working environment with a focus on work-life balance and employee satisfaction.

About us

Bigera Alliance Sdn Bhd is a dynamic and growing organisation dedicated to delivering exceptional customer experiences and high-quality solutions. We pride ourselves on our commitment to customer satisfaction, innovation and operational excellence. Our team is composed of motivated professionals who share a passion for delivering outstanding service. We operate with integrity, transparency and a collaborative spirit, creating an inclusive workplace where every team member can thrive and contribute meaningfully to our success.

Apply now

If you are a customer-focused professional with excellent communication skills and a passion for delivering outstanding service, we would like to hear from you. Please submit your resume and a cover letter detailing your relevant experience to the Bigera Alliance Sdn Bhd recruitment team. We look forward to meeting you!