Customer Services

Customer Relation Staff – Full-Time | South JakartaJob Description

We are looking for a communicative, proactive, confident, and target-oriented individual to join our team as a Customer Relation Staff.

In this role, you will be responsible for customer acquisition and relationship management, including contacting prospective customers, understanding their needs, providing information about the company's products and services, and building strong relationships with both prospective and existing customers.

Key Responsibilities

• Identify, contact, and develop potential customers through various communication channels and business development activities.
• Follow up on leads generated from company databases and other sources.
• Build and maintain strong, professional relationships with prospective and existing customers.
• Present and explain the company's products and services clearly and professionally.
• Understand customer needs and provide suitable recommendations or solutions.
• Schedule consultations, presentations, and meetings with prospective customers.
• Maintain regular communication to increase customer engagement, trust, and interest.
• Coordinate with internal teams to support customer acquisition and relationship development initiatives.
• Accurately record and update customer information, communication records, follow-up activities, and client progress within the company's system.
• Contribute to achieving customer acquisition targets and supporting business growth objectives.
• Prepare daily, weekly, and monthly activity reports for monitoring and evaluation purposes.
• Develop effective communication and follow-up strategies to improve customer engagement and conversion rates.

Qualifications

• Female, maximum 30 years old.
• Minimum Senior High School/Vocational High School (SMA/SMK) graduate or equivalent.
• At least 1 year of experience in Customer Relations, Customer Service, Sales, Marketing, Telemarketing, Telesales, Business Development, or related fields.
• Fresh graduates are welcome to apply.
• Strong communication, negotiation, and interpersonal skills.
• Confident in communicating with customers through phone calls, chat platforms, and face-to-face interactions.
• Comfortable engaging with and following up on prospective customers.
• Target-oriented, proactive, disciplined, responsible, and highly motivated.
• Able to work effectively in a dynamic and performance-driven environment.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office applications.
• Experience as a Telesales Representative, Telemarketer, Relationship Officer, Sales Executive, Customer Relations Officer, or Account Executive is an advantage.

Benefits

• Competitive base salary.
• Performance-based incentives and bonuses.
• Professional training and personal development programs.
• Clear and structured career advancement opportunities.
• Professional, collaborative, and supportive work environment.
• Hands-on experience in Customer Relations, Sales, Business Development, and Client Acquisition.
• Opportunities to enhance communication, relationship-building, and sales skills in a dynamic, target-driven workplace.

Job Details

Position: Customer Relation Staff
Employment Type: Full-Time
Work Arrangement: Work From Office (WFO) / On-Site
Location: South Jakarta

Jenis Pekerjaan: Penuh Waktu, Fresh Grad

Pertanyaan Lamaran:

• Dimana domisili Anda saat ini?
• Berapa usia Anda saat ini
• Apakah Anda terbiasa melakukan komunikasi dengan calon klien melalui telepon, WhatsApp, atau media komunikasi lainnya?
• Apakah Anda memiliki pengalaman mencari atau menghubungi calon pelanggan (prospecting/client acquisition)?
• Berapa penghasilan atau gaji terakhir Anda? (Jika belum pernah bekerja, dapat dikosongkan.)
• Berapa ekspektasi gaji yang Anda harapkan?
• Kapan Anda dapat mulai bekerja jika dinyatakan lolos seleksi?

Lisensi/Sertifikasi:

• Sales / Marketing (Diutamakan)

Lokasi Kerja: Tatap muka